Implement Relationship Management: Where Data and Connection Collide

The ability to analyze data cannot exist in a vacuum. It takes a team of collaborators to collect, analyze, sort, and understand what to do with the information that has been collected. Over the past few years, South Bend Community School Corporation has collaborated with enFocus to develop a searchable digital record retention system that will give way to a myriad of other benefits. Now, Fellow Christabel Kunzekweguta is working alongside SBCSC to maximize their new record system by facilitating the collection of qualitative data in the form of surveys and interviews. Most importantly, she is implementing her ability to engage relationships among stakeholders to integrate the new record system at SBCSC.

Digitizing records has a number of benefits. It increases efficiency, assists with team communication, and promotes consistency. It also eliminates risk of destruction of sensitive information through its physical form like theft, fire, or other potential disasters. Together, SBCSC and enFocus are coming together to ensure the new record system is utilized to its fullest potential in day-to-day communications with key stakeholders.

Christabel is working with SBCSC to understand their current needs, implement accommodating resources, and streamline information to make their new system accessible to all stakeholders including, but not limited to, administrative assistants and school administrators. Her background in data analytics aids her in collecting needed information, interpreting data, and formulating a structured plan to help stakeholders adopt the new record system.

She says, “I have been able to leverage qualitative analysis techniques to understand those involved in the project and identify patterns. I look forward to developing a strategy for implementation of a new digital record framework. By using different communication techniques, I ensure that stakeholders are informed and aligned throughout the project.”

Christabel’s background in data analytics will continue to serve her throughout her time with SBCSC. However, Christabel’s work reveals that she is also nuanced in implementing relationship management to build trust among those who will utilize the new technology, and her commitment to incorporate their feedback so the benefit of the new system is maximized.

Christabel shares, “The objective is to identify stakeholders, challenges, and opportunities associated with record management and to gather requirements for designing and implementing a digital record framework tailored to the needs of stakeholders. The data collected will inform the development of a strategy to streamline record management processes and facilitate the adoption of digital solutions across all grade levels within the SBCSC.”

Christabel’s technical skills set her up for success in gathering and analyzing qualitative data to maximize the potential of SBCSC’s new digital record system. But what sets her apart, is how she builds trust and engages employees to understand how they will utilize the technology at hand. enFocus’ value on relationship building, personal connection, and engagement creates an environment that fosters change. We will continue to look forward to the ways in which Christabel continues to listen, build trust, understand insights, and implement relationship management to drive organizational change.

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